Introduction

The purpose of this Client Coaching Agreement (“the Agreement") is to establish a clear understanding of the coaching process, define the roles and responsibilities of each party, and outline the services, procedures, confidentiality obligations, and other essential aspects of the coaching arrangement. This Agreement is designed to ensure a productive, respectful and confidential coaching environment.

Parties to Agreement

This agreement is between Natural Reinventions (ABN 25 654 616 115), its director and employees, and you, the client. At the time of subscribing to a free event or paid services, this agreement becomes effective and you confirm you have read, understood, and agree to the terms and conditions set out in this Agreement.

Description of Coaching

Coaching is a thought-provoking and creative process designed to inspire clients to maximise their personal and professional potential. It aims to facilitate the development of personal, professional or business goals and to develop and carry out a strategy or plan for achieving those goals. Coaching is not psychological, therapeutic, medical or legal advice.

Coach-Client Relationship

The coaching relationship is a partnership between coach and client, based on mutual trust, respect and accountability.

The coach will:

maintain the ethics and standards of behaviour established by the International Coaching Federation
provide support, feedback and guidance, and
encourage self-reflection, goal setting, and progress monitoring.
Why your energy feels depleted

The client:

agrees to engage fully in the coaching process, be open, honest and committed to their own growth, taking responsibility for creating and implementing actions
understands that coaching is not therapy and does not involve the diagnosis or treatment of mental disorders, and coaching is not a substitute for professional advice. The coach makes no guarantees about outcomes and is not liable for any direct or indirect damages arising from coaching services
agrees that the coach is not and will not be liable or responsible for any actions or inaction or for any direct or indirect result of any services provided by the coach
acknowledges that coaching is a comprehensive process that may involve all aspects of their life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporating coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

Services Offered

The Coach will provide coaching services, including (but not limited to):

Group coaching (if client has signed up for that)
One-on-one coaching sessions (in person, online, or by phone as agreed)
Tools, exercises, and resources, as appropriate
Email support between sessions (within reasonable limits).

The specific delivery methods and focus areas will be agreed upon in advance and may be adjusted as mutually determined during the coaching process.

Schedule and fees

Session timing: Coaching sessions will be scheduled at mutually convenient times, typically lasting 60 minutes per session. The frequency of sessions (e.g. weekly) will be agreed upon at the commencement of the engagement.
Fees: Payment is required in advance unless otherwise agreed. Methods of payment are set out on our website and/ or on the invoice. Some payments are handled by Stripe – please review and familiarise yourself with their T&C.
Cancellations: To reschedule or cancel a session, a minimum of 24 hours’ notice is required, or the session may be charged at the full rate. The Coach reserves the right to reschedule sessions with reasonable notice.
Refunds: To the fullest extent permitted by law, the fees are non-refundable. At the discretion of the Coach, a percentage may be refunded, where the client terminates a pre-purchased program of coaching.

Procedure

The time of the coaching sessions and/or location will be determined by the Coach and Client based on a mutually agreed upon time.

Feedback: The Client is encouraged to provide honest feedback regarding the coaching process to support continuous improvement.

Confidentiality and Privacy

All confidential information received from you during the supply of services will be kept confidential
The Coach may keep notes for professional purposes, which will be stored securely and disposed of after the coaching program is completed by the client, in accordance with relevant privacy laws.
Various records will be kept for seven years for taxation purposes.
Exceptions: If there is a legal obligation or a genuine risk of harm to the Client or others, the Coach may be required to notify appropriate authorities.

Intellectual Property

We have, and retain, ownership (including all Intellectual Property rights) of all information on the website, in the services and other documents prepared and provide to you. This includes, but is not limited to, all presentations, outlines, programs, exercises, instructions, workshops and information contained in emails.

Sun	Mon	Tue	Wed	Thu	Fri	Sat